Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a track record in scaling and transforming companies, as well as integrating AI into enterprise platforms.

Emerging AI-powered data discovery and semantic search tools promise to cut through the fragmentation, helping CX teams turn ...

As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and ...

Nicolas is an industry analyst covering Contact Centers, Customer Experience (CX), SalesTech, and AI for sales and service. He is a BCStrategies expert and the author of the CX Industry Landscape.

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Last month, I wrote a No Jitter article about vendors to tap for large UC systems, based on Eastern Management Group’s customer satisfaction survey of thousands of large enterprise IT managers. Since ...

Network automation relies on a data repository to create network configurations and drive network validation tests. This repository has become known as a network source of truth (NSoT). The objective ...