Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

When we think of leadership, we often think in terms of output. A leader is someone who provides inspiration, teaching, direction, vision, and problem-solving. But true leaders distinguish themselves ...

Pediatric-care units are often crowded, and physician-patient relationships are complicated. There are several components to building trust in any healthcare context, but learning to listen to the ...

Veronica was a good listener by nature. Early on, she committed to making “listening” a key aspect of her leadership style. That’s one reason she was so beloved and trusted as a CEO. With Veronica as ...

In recent years, you've likely heard that digitalization, innovation or artificial intelligence are the great challenges of our time. However, there is an older, more human and much more complex ...