New research released by International Data Corporation (IDC) highlights the value of unified search and analytics technologies in helping organizations meet their knowledge management and information ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

We cannot pick up a magazine or surf the Internet without facing reminders of the challenges to health care and the “sorry state” of health systems. 1 All health care systems are faced with the ...

What Is Data Information Business Intelligence And Knowledge? Business intelligence (BI) is a set of processes, architectures, and technologies that helps businesses turn raw data into meaningful ...