全渠道客户体验（CX）和联络中心解决方案领袖Genesys 日前宣布在去年一年中，近100家顶级品牌部署了Genesys PureConnect全渠道交互产品。而这100家新客户中，有80%以上已替换掉原有的Avaya及思科等传统供应商的联络中心解决方案。这些新客户现在可以跨电话、电子 ...

As a leading provider of outsourced sales, distribution and after-sales support services to local clients in the finance, insurance and telecommunications sectors, Rewardsco Sales relies on its ...

PureConnect Displaces Nortel and NEC to help health care services provider reduce average call time by 15 percent, improve productivity and provide a better customer experience Fraser Health uses ...

Ocular Technologies, a South African customer engagement specialist, has achieved value-add reseller (VAR) status with Genesys, a global customer experience and contact centre solutions provider.