Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Understanding Facebook marketing and ads can be tough for small businesses. To address the issue, Facebook’s customer-service department has been quietly testing a Salesforce-powered system that lets ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

Every business these days should have a website that is easily accessible to customers. One of the best reasons to launch a website if you haven’t already is that this is probably one of the most ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. He was worried that someone named "Brittni" was "phishing" his email address — ...