Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

Innovation is not about creating something entirely new; it’s about transforming existing products into a unique solution to address a real-world problem. Process innovation cannot be achieved unless ...

In operations, we often talk about inputs and outputs and the classic formula is: Inputs (man, material, machine) + Method = Outcomes (for customers, employees and owners). In our competitive world, ...

Michael Peel, vice president for human resources and administration, came to Yale this fall, having served at General Mills as chief human resources officer for more than 17 years and as executive ...

It’s common to talk about quality and continuous improvement in the context of manufacturing. Methodologies such as ISO, lean and Lean Six Sigma are a means to improve business efficiency and ...

The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

Continuous Improvement (CI) is a term we hear a lot lately. Sadly, despite knowing the term and possibly even applying CI principles to some aspects of operations, CI principles are infrequently ...

In an article published in the December 2011 issue of The Joint Commission Journal on Quality and Patient Safety, Oakland, Calif.-based Kaiser Permanente shares the continuous improvement process used ...

Army Contracting Command is turning to Continual Process Improvement to improve its contracting processes and better meet its mission requirements. One of the CPI initiatives is the development of a ...