Clothing brand Asos is showing customer service can be cool with its response to a customer on social media. Stephen Cannon from Cumbria sent a light-hearted message to Asos regarding the return of a ...

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

Asos shoppers have been left wondering if the retailer's page is managed by an army of bots posing as customer service assistants following a series of bizarre, nonsensical interactions. While the ...

If there could be a medal for a customer services department then we would like to award that prize to ASOS. Remember when their site crashed in June and people were seriously flipping out and ASOS ...

An ASOS shopper has started what could possibly be the best customer service dialogue on the internet right now. Jay Whalley‎, from Preston, posted on the brand’s Facebook wall after having a problem ...

Online retailer Asos is known for a number of things: cute, size-inclusive clothes; free shipping; exceedingly attractive models; and a seemingly endless supply of wrap dresses and platform shoes.

More than half (58%) of Asos’ global orders are now placed on mobile, and as the company looks to stay ahead of its 20-something customers, it's taking a "build, measure, learn" approach to new ...

Twenty year-old George Riggall recently did what thousands of people do every day: He took to Twitter to vent to a retailer's customer service about a botched order. But George's complaint to Asos ...